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Terms & Conditions That Shape Your Account

When you open an account with mahasepin, you're entering into an agreement that covers everything from how deposits and withdrawals work to what happens if your account needs…

Account eligibilityDeposit and withdrawal rulesAccount suspension policyData handlingContact and dispute paths
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mahasepin Terms & Conditions That Shape Your Account
REACH US DIRECTLY

How to Contact Us About Your Account

Live chat support Open your account dashboard, scroll to the footer and tap 'Support'. We respond to account and terms questions during lobby hours across all days. Response times average under 10 minutes.
Email escalation Write to our support team at [email protected] with your account email and a clear description of your terms question or concern. We acknowledge all emails within 24 hours and resolve most account issues within 48 hours.
In-app settings Navigate to Settings > Account > Preferences to review your consent choices, update your contact details, or request a copy of your account data. Changes take effect immediately.
SECURITY & DATA HANDLING

How We Protect Your Account and Information

Data retention and privacy

We keep your account data, transaction history and verification documents for as long as your account remains active, plus one year after closure for regulatory compliance. Your personal information is encrypted at rest and in transit across all devices.

Account verification process

All new accounts require email and identity verification before withdrawal. Verification includes proof of identity (local ID, passport) and proof of address (recent utility bill or rental agreement) uploaded directly in the app.

Withdrawal security checks

Withdrawals are verified against your deposit source — funds return to the payment method (DANA, OVO, GoPay, QRIS or bank account) you originally used. Mismatches trigger a manual review before payout.

Suspension and account closure

We may suspend accounts that breach terms, including duplicate registrations, payment fraud or circumventing regional restrictions. Suspended accounts retain funds; closure requests are processed within 7 days and funds returned to your registered payment method.

Cookie and tracking disclosure

mahasepin uses cookies to remember your lobby preferences, keep you logged in and detect suspicious login patterns. You can disable non-essential cookies in Settings > Privacy, though this may affect account access speed.

Request data or changes

Email [email protected] with your account email and request (e.g. 'data export', 'close my account', 'update my address'). We verify your identity and fulfill most requests within 14 days where local law permits.

Your Terms & Conditions Questions Answered

Account eligibility depends on local law in your region. You must be a legal adult in your jurisdiction and agree to our full terms when you register. We verify age during account setup; providing false information is grounds for immediate account closure and fund forfeiture.

No. Creating multiple accounts with the same person, device, payment method or household breaches our terms. We detect duplicates automatically and close all linked accounts, suspending funds for 30 days pending investigation. After that period, funds are returned to the original deposit method.

Open the login page and tap 'Forgot Password'. We'll send a reset link to your registered email within seconds. If you've lost access to that email, contact [email protected] with your account email and identity proof. Recovery takes 24–48 hours.

Withdrawals to DANA, OVO, GoPay and QRIS normally clear within 5–15 minutes after verification. Bank transfers may take 1–3 working days. Large withdrawals (over Rp 50 juta) trigger manual review and may take 24–48 hours before payout begins.

Change your password via Settings > Security > Change Password right away. Then contact live chat or email [email protected] with your account email and describe the suspicious activity. We'll review login history, suspend the account temporarily if needed, and restore it once verified.

Yes. Email [email protected] with 'Data Export Request' in the subject line along with your account email and identity proof. We compile your full account history, transaction records and personal details into a downloadable file within 14 days where local law permits.

Go to Settings > Account > Close Account and confirm. Pending balances are returned to your registered payment method (DANA, OVO, GoPay, QRIS or bank) within 7 working days. Closed accounts cannot be reopened; you'd need to register as a new account if you return later.

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