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Our Legal Terms, Explained for You

mahasepin operates under a clear legal framework designed to protect your account, your data, and your rights as an Indonesian user.

Jurisdiction-aware termsData protection policyAccount rights & accessQRIS & DANA transaction rulesContact path for legal requests
mahasepin Our Legal Terms, Explained for You
LEGAL CONTACT PATHS

How to Reach Us for Legal Matters

If you have a question about your rights, a data request, or a dispute over an account action, our legal support team is reachable through three dedicated channels.

Live Chat (Legal) Reach our legal support team via live chat inside your account dashboard, available every day from 09:00 to 23:00 WIB. Ideal for quick clarifications on policy terms or account-access questions.
Email Submission Send formal written requests — data access, deletion, or dispute appeals — to our legal inbox. We acknowledge all emails within one business day and resolve most cases within five working days.
Account Help Centre Log in and navigate to Account Settings › Legal Requests to submit structured forms. This path is the fastest route for QRIS or DANA transaction disputes requiring documentation review.
DATA & ACCOUNT SECURITY

How mahasepin Handles Your Data and Account

We treat data protection as an operational responsibility, not a checkbox. Every account is secured with two-factor authentication, and we store personal data on servers that comply with the security standards applicable…

Cookie Policy

We use session cookies for login security and analytics cookies to understand which pages you visit. You can manage cookie preferences at any time through your browser settings or our cookie consent panel.

Data Retention

We retain account data for the period required by applicable law in your jurisdiction. After account closure, personal data is anonymised within 90 days unless a legal hold requires longer retention.

Account Security

Every account uses two-factor authentication via SMS or authenticator app. Login attempts from unrecognised devices trigger an automatic security alert sent to your registered email address within minutes.

Third-Party Sharing

We do not sell your personal data. Data is shared with payment processors — including DANA, OVO, GoPay, and QRIS networks — only to the extent needed to complete your transaction securely.

Data Access Requests

You can request a full export of the personal data we hold on your account. Submit the request through Account Settings › Legal Requests, and we will deliver your data file within 14 calendar days.

Policy Update Notices

Every material change to our legal terms is communicated via email at least seven days before the new version takes effect. You also see an in-app banner the next time you log in after a change.

Frequently Asked Legal Questions

Below are the questions we receive most often about our legal terms, your rights as an account holder, and how our data policies work in practice. If your question is not covered here, reach us through live chat or the legal request form in your account.

Your account terms are governed by the jurisdiction applicable where local law permits. We specify the governing law in Section 1 of the full Terms of Service document, accessible from your account dashboard under Legal Documents.

Log in and go to Account Settings › Legal Requests, then select 'Data Deletion Request'. We process confirmed deletion requests within 30 calendar days and send you a written confirmation once the process is complete.

We share only the data required to process your specific transaction — typically your account ID and transaction amount. We do not share browsing history, game activity, or additional personal details with any payment processor.

After you close your account, we anonymise personal data within 90 days. Transaction records may be held longer where local law requires it for financial compliance purposes, but they are no longer linked to your identity.

Yes. Every version of our Terms of Service and Privacy Policy is available as a downloadable PDF from Account Settings › Legal Documents. We keep archived versions of previous terms there as well, with effective dates clearly marked.

Submit a written dispute through Account Settings › Legal Requests or email our legal inbox directly. Include your account ID, the date of the action, and a short description. We acknowledge disputes within one business day and aim to resolve them within five working days.

We send an email to your registered address at least seven days before any material change takes effect. An in-app notification also appears on your next login. You always have the option to close your account before the new terms apply.